Directly interfaced with both corporate customers and end users through email, chat, and phone to support software and hardware issues including the following products:
Microsoft .NET 1.1, 2.0, and 3.5 installation problems,
MSDE, SQL Express, and SQL Compact installation failures and database recovery
Windows Installer 3.1 and 4.5
Plugins for MS Office 2000, 2003, 2007; Handled incoming sales calls up to 10 units. Sold as many as 50 units weekly
Responsible for all escalations during 2nd shift.
Wrote SQL scripts updating data and objects to troubleshoot database issues